What is Carrytel 7-day risk free trial?

Within the first 7 days of the service (starting from the installation date or activation date), if customer cancels the plan, Carrytel will have the modem charge and service charge fully refunded to customer. However, any installation fee and modem shipping fee, if incurred, cannot be refunded.

How do I switch to Carrytel?

Switching to Carrytel is easy. Sign up with us online or call our sales agent, we will guide you the rest.We will schedule your installation or transfer on the same day or next day as your cancellation date, so there is no service interruption. We do need some advance notice for scheduling of your new internet set up depending on your current provider.

How can I get the equipment? Will technician bring it?

Pickup option: Customer can pickup the equipment from the nearest Carrytel Office.Shipping option: Once the activation date is confirmed, we will ship out the equipment and you will be notified by email with a tracking number. Normally you will receive the package within 3 business days for Ontario and Quebec province. For New Brunswick, it may take 4-5 business days. Our standard shipping rate is $10 + tax (Canada Post Expedited).All the technicians will be sent from the primary providers (Bell, Rogers, Cogeco etc.) and they are not able to bring the modem with them to customers.

What is Carrytel Referral Program and how does it work?

Carrytel Referral Program is our way to encourage our loyal customers to share their positive experiences about Carrytel. After 7-day risk free trial period, personal promo codes will be assigned. New subscribers will receive $10 discount on the first bill. $20 Carrytel Cash will be received by the promo code owner for each successful referral. *Terms and conditions apply.