• Addresses & Business Hours
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  • 647-5604448, 514-7001283, 613-2094100, 506-2672555
  • Location :ONQCNB
  • NETWORK STATUS

    If you are experiencing an issue that is not listed below, please reach out to us at 647-5604448, 514-7001283, 613-2094100, 506-2672555

    Please note that as Carry Telecom deals with multiple vendors and has limited visibility into their networks, we are not always able to provide an estimated time of repair and may not have much detail on the cause of these issues. Any information we do receive will be posted here.

    Current Unsolved Outages

    ALL Good !

    • Reported on: May 28, 2020
    • Network: DSL internet through Bell
    • Location impacted: ON, QC
    • Symptoms: Some customers may experience extreme slow speed issue (<1Mbps)
    • Estimated time of repair: Issue has been resolved, please reboot your modem and test internet connection.
    • Reported on: May 25, 2020
    • Network: Cable Cogeco Network
    • Location impacted: Trenton, Hamilton and Belleville
    • Symptoms: No internet access. Please check https://www.cogeco.ca/en/support/outages for more update.
    • Estimated time of repair: Resolved
    • Reported on: May 4, 2020
    • Network: Cable Internet through Cogeco
    • Location impacted: Oakville, ON
    • Symptoms: Upstream flashing, Downstream light off, no internet access. Please check https://www.cogeco.ca/en/support/outages for more update.
    • Estimated time of repair: Resolved
    • Reported on: April 20, 2020
    • Network: Cable Cogeco Network
    • Location impacted: Ancaster, Amherstburg, Burlington, Dundus, Grimsby and Hamilton
    • Symptoms: Upstream flashing, Downstream light off, no internet access. Please check https://www.cogeco.ca/en/support/outages for more update.
    • Estimated time of repair: Resolved
    • Reported on: April 1, 2020
    • Network: Cable Rogers Network
    • Location impacted: ON
    • Symptoms: update received at 6PM: Rogers Network outage FINAL update: Rogers Fibre crew will further work on-site to replace the broken fibre at midnight.
    • Estimated time of repair: Resolved
    • Reported on: March 22, 2020
    • Network: All of the Network
    • Location impacted: ON & QC
    • Symptoms: As due to the coronavirus pandemic makes more people work from home and stream TV shows. Some customers may experience slow speed issue during the peak hour (8:30PM-10:30PM) because of the dramatic increase in usage consumption. Carrytel has sent several urgent upgrade requests to the Primary Providers like Bell, Rogers, Videotron and Cogeco. We are doing our best to upgrade our bandwidth, please be patient and allow us some time to finish the upgrade.
    • Estimated time of repair: Resolved
    • Reported on: March 17, 2020
    • Network: Cable Network Through Videotron
    • Location impacted: QC
    • Symptoms: Normal light pattern on modem, but no or limited internet access
    • Estimated time of repair: Issue has been resolved, please reboot your modem to test internet connection.
    • Reported on: March 13, 2020
    • Network: All of the Network
    • Location impacted: ON & QC
    • Symptoms: Some customers' internet access may be interrupted because of a group issue that is under investigation.
    • Estimated time of repair: Resolved
    • Reported on: March 12, 2020
    • Network: Videotron Network
    • Location impacted: QC
    • Symptoms: Customers using Cable internet through Videotron may face interruption of internet access
    • Estimated time of repair: Resolved
    • Reported on: March, 3, 2020
    • Network: Cable Internet through Rogers
    • Location impacted: ON
    • Symptoms: Normal light pattern on modem, but no or limited internet access
    • Estimated time of repair: Issue has been resolved, please reboot your modem to test internet connection.
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