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Within the first 7 days of the service (starting from the installation date or activation date), if customer cancels the plan, Carrytel will have all of the charges fully refunded to customer.
Switching to Carrytel is easy. Sign up with us online or call our sales agent, we will guide you the rest.We will schedule your installation or transfer on the same day or next day as your cancellation date, so there is no service interruption. We do need some advance notice for scheduling of your new internet set up depending on your current provider.
Pickup option: Customer can pickup the equipment from the nearest Carrytel Office.Shipping option: Once the activation date is confirmed, we will ship out the equipment and you will be notified by email with a tracking number. Normally you will receive the package within 3 business days for Ontario and Quebec province. For New Brunswick, it may take 4-5 business days. Our standard shipping rate is $12 + tax (Canada Post Expedited).All the technicians will be sent from the primary providers (Bell, Rogers, Cogeco etc.) and they are not able to bring the modem with them to customers.
For FTTN/DSL internet, we advise customers or someone over the age of 18 to be physically present on-site during the installation.For Cable internet, depending on your home address cable condition, a technician might or might not be sent to access your home. If visit required, you will be noticed by phone and email in advance and the technician is only responsible for testing signal and will not connect modem for you.
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