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  • 647-5604448(Toronto), 613-2094100(Ottawa)more...
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  • NETWORK STATUS

    If you are experiencing an issue that is not listed below, please reach out to us at 647-5604448, 514-7001283, 613-2094100, 506-2672555

    Please note that as Carry Telecom deals with multiple vendors and has limited visibility into their networks, we are not always able to provide an estimated time of repair and may not have much detail on the cause of these issues. Any information we do receive will be posted here.

    Current Unsolved Outages

    Outage detected!

    • Reported on: June 16, 2024
    • Network: Cogeco
    • Location impacted: Oakville, Burlington, Hamilton, and other parts of Ontario
    • Symptoms: no internet, intermittent service, and slow speeds
    • Estimated time of repair: no ETA
    • Reported on: June 1, 2024
    • Network: COGECO
    • Location impacted: Hamilton
    • Symptoms: Cogego reported an area outage in Hamilton caused by Fiber cut.
    • Estimated time of repair: Resolved
    • Reported on: May 22, 2024
    • Network: Shaw
    • Location impacted: Edmonton
    • Symptoms: no internet
    • Estimated time of repair: Resolved
    • Reported on: April 4th,2024
    • Network: Rogers
    • Location impacted: New Brunswick and Newfoundland
    • Symptoms: Customers in the Atlantic regions served by Rogers are experiencing an internet outage caused by a severed fiber cable. The damage to the fiber is significant, necessitating the deployment of extra resources for repair. The restoration of service is anticipated to be finalized by day's end.
    • Estimated time of repair: Resolved
    • Reported on: April 3rd, 2024
    • Network: Rogers
    • Location impacted: Atlantic, Ontario, News Brunswick
    • Symptoms: No Internet
    • Estimated time of repair: April 3rd, 2024 4:20PM
    • Reported on: March 23,2024
    • Network: Rogers
    • Location impacted: New Brunswick and Newfoundland
    • Symptoms: Our customers in the Atlantic regions who are serviced by Rogers are currently experiencing internet outages. We are actively working to resolve this issue; however, we do not have an estimated time of restoration at the moment.
    • Estimated time of repair: NO ETA
    • Reported on: March 21, 2024 (9:30am)
    • Network: Rogers Cable
    • Location impacted: Guelph and surrounding areas
    • Symptoms: No internet
    • Estimated time of repair: 4 PM March 22, 2024
    • Reported on: Feb 28th,2024
    • Network: SHAW
    • Location impacted: Calgary
    • Symptoms: intermittent internet connectivity or temporary loss of service
    • Estimated time of repair: We are scheduled to carry out a network migration between 1:00 AM and 3:30 AM on February 29th. During this maintenance window, you may encounter intermittent internet connectivity or temporary loss of service. We appreciate your understanding and patience as we work to enhance your service experience.
    • Reported on: Nov 17th, 2023
    • Network: Rogers
    • Location impacted: New Brunswick and Newfoundland
    • Symptoms: There is currently a network outage affecting our customers in New Brunswick and Newfoundland who are on the Rogers network. Our team is diligently working to fix this issue. At present, we do not have an estimated time for when the service will be restored.
    • Estimated time of repair: It was resolved at 7:40 am Nov 17, 2023
    • Reported on: November 8, 2023 at 13:49 EST
    • Network: Videotron
    • Location impacted: Quebec
    • Symptoms: No internet
    • Estimated time of repair: Resolved at November 8, 2023 at 14:07 EST
    • Reported on: Oct 19th, 2023
    • Network: SHAW CABLE
    • Location impacted: Greater Vancouver Area
    • Symptoms: Slow Speed - One of our transportation fiber connections to Shaw is experiencing intermittent problems. This issue is affecting customers in Greater Vancouver, and those affected may encounter slow-speed issues. We are actively working on resolving this problem.
    • Estimated time of repair: The fiber was repaired at approximately 12:30 AM on November 1st. We will continue to observe it for the next 24 to 48 hours to ensure its stability.
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